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How does VitalFox works?

Gorgeous. Secure. Automatic. Just few steps and you can enjoy VitalFox features.

Easy to use for everyone.

We have made it as simple to use as possible during the VitalFox veterinary software development process.
It's user friendly and you can’t do anything wrong.

Register and choose any plan you wish (register)
Free registration

When you top up your credit your plan will be activated. Don't hesitate to contact us for free trial plan. We support your veterinary management software, please check in plan's tab. We would like to customize VitalFox for your software, too (for custom tailored software as well).
Let us know if you need to include your veterinary software to our service.

Setup your SMS messages and e-mails

In your account admin area you can change all settings according to your needs - Setting SMS and e-mail preferences.

Install our small VitalFox application (download) and fill in credentials
for connection with your veterinary management software

VitalFox works well with your veterinary management system and never uses the same data session as your veterinary management software. It means your data are fully protected and all potential software conflicts are eliminated in this way. Installation is about few simple steps and it's enough to run VitalFox application on one computer only.

Insert authorization key and chain into VitalFox software

These credential data are unique for you.
You will get it when you log in to your VitalFox account - Settings - Authorization keys (simply copy & paste it to VitalFox software settings on you PC, e.g. use keyboard shortcut CTRL+C)

You're ready to go! Congratulation! Your VitalFox service is configured properly
and you have improved your services for your clients and their pets.

Questions? Ideas? Or you just need help? We're ready to help.

VitalFox service breadcrumbs, or frequently asked questions...


» Should I store phone numbers of my clients in my veterinary management software with or without international country codes (such as +421 or 00421)?

You can store mobile phone numbers in both formats with or without international country code. VitalFox will recognize both formats. If the number is without country code we advise to set option "International phone code" in your account and our service will automatically add country code to the phone number without it. Do you need new phone code for your settings? Let us know and we will creat the new one for you. If numbers of your clients have + or 00 VitalFox leaves it untouched.

» What happens if majority of phone numbers in my database are stored without international country code?

VitalFox will recognize it. If numbers of your clients have + or 00 VitalFox leaves it untouched. If the number is without country code we advise to set option "International phone code" for SMS messages in your account and our service will automatically add country code to the phone number without it. Do you need new phone code for your settings? Let us know and we will creat the new one for you.

» Can I have more phone numbers for my clients? Which number is the most important?

Yes, you can have as many numbers as you wish. You can separate them with comma or semicolon. VitalFox recognizes it and consider the first number as most important. Message will be sent to that number. But what's more you can use text characters in your phone numbers. VitalFox will remove these non-numerical characters and clean up the number.

» I often use more vaccines... is it ok?

Sure you can freely use as many vaccines as necessary. We advise to set up days of repetition (re-vaccination) in your veterinary management software properly. This is really important.

» Oh, no! Bad news. Pet is dead.

That's terrible! We care this situation too. Please simply fill in date of death or mark this animal as inactive in your veterinary management software (for VetSoftware and WinVet). In veterinary management software Ordinacia add + (plus) sign behind the animal's name on tab About patient. VitalFox won't send messages for this animal any more. More information about Supported software.

» What if one of my client don't wish to receive notifications?

Usually it is good enough when you mark this vaccination item with sign „Don't include to the vaccination list“ (for VetSoftware) or unmark field „Active“ (for WinVet) in vaccination list for this animal. In Ordinacia software just don't add string for next vaccination. In other veterinary management softwares it is very similar. More information about Supported software.

» My client comes to vaccination in advance. What's now?

From time to time client can come to your hospital before he is informed over SMS or email. In this case we advise to check his vaccinations for the next days and when you vaccinate his pet today, please simply mark next vaccination item with sign „Don't include to the vaccination list“ (for VetSoftware) or unmark field „Active“ (for WinVet) in vaccination list for this animal. This means that it is not necessary to send notification in the next few days because we done vaccination today.

» Can I see message preview?

Yes, in message settings click on button „Message preview“ and you will see the same message as your client.

» How can I be sure my account is ready to use?

We have made VitalFox advisor in administration area so you know if everything works correctly or is ready to use.

» Why is personalization so important?

With personalization you can do something more for your clients and improve your public relations. You can simply insert personalization elements to your messages and VitalFox will add client's name, pet's name or other personalization tags. It is kind feature and your client's will immediately know which one from his pets should see a doctor. Your clients appreciate it.

» When my messages will be sent?

You can set interval for sending as you wish in your local VitalFox application. Standardly vaccination reminders are sent 14 days in advance but you can set it accordnig to your needs. For short-term vaccination you can set different interval than for long-term (standard) vaccinations. Please check your settings in running VitalFox application on your computer.
You can set number of days for deworming reminders in your VitalFox software. VitalFox will send notification to owner according to given number of days before the day of deworming so animal keepers have enough time to come to your practice and buy pills or bring their pet to you.
Messages for events from your calendar are sent on daily basis or you can set up how many days in advance should be sent messages directly in your VitalFox software. SMS are sent during day-time according to the settings in your online account „Time for sending SMS“.

» How ofte my VitalFox app checks vaccinations and calendar events?

Local VitalFox application checks your events every day so your clients don't miss any event.

» When will my client receive SMS message for calendar events?

Messages are sent according to your setting in your account „Time for sending SMS“ (as soon as this time occurs).
It means when your setting is between 8:00 AM and 7:00 PM your messages eill be sent at 8:00 AM.

» What happens if problem on my computer occurs?

Your local VitalFox application lets you know if this happens.

» How can I buy new credit?

Sign up to your account and click on tab „Credit“ -> „Buy credits“.

» How can I pay for VitalFox?

We accept payments worldwide so you can use bank-wire transfer.

» I am using custom tailored veterinary management software in my practice but it is not included in supported software list. Any idea?

No problem. Please contact us directly and we will adapt VitalFox for your custom tailored veterinary management software especially for your practice.

» oh, no answer for my question here...

Wow, what a pity! Please contact us.

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